SERVICE SUPPORT JR ENGINEER LATAM - SOLAR ENERGY IN COLOMBIA

Solis Inverters is one of the largest and oldest manufacturers of solar and photovoltaic inverters, headquartered in China, with overseas business in Europe, Southeastern Asia, Australia, Brazil, and México, is currently starting business in Chile and Colombia, offering interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

We are looking Service Support JR Engineer for LATAM region, based in Colombia with 3-5 years of experience in Photovoltaic Inverter in Solar Energy business and fluent in Spanish and English (written and spoken).

You will have the main tasks and responsibilities:

• Development of this new role since day one.
• Provide technical support and assistance by phone, message and email to our main distributors, installers and end customers located in Mexico, Caribbean and other LATAM countries.
• First and second level of support to our partners.
• Interaction with oversees teams all over the world and with the HQ in China.
• Complete follow up of all the cases from beginning to end.
• Accurate documentation of all support cases, including evidence of the problems.
• Actively participate in the continuous improvement of products, processes, and tools by delivering constructive feedback to HQ and the service manager.
• Support in trainings, webinars, and local expos.

Your profile and qualifications:

• 3-5 years of experience and willingness to learn and develop in the solar energy sector.
• Bachelor in Mechatronic / Electrical engineering / Renewable energy.
• Master´s degree is a plus.
• Fluent in Spanish and English (written and spoken).
• Basic knowledge of residential, commercial, and utility plants.
• Basic technical understanding of Solar PV and power electronics.
• Ability to handle high volume of phone calls and emails.
• Ability to prioritize information and problem solve.
• Strong work ethic, proactive, and ability to work independently, without constant supervision.
• Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
• Attend occasional travel (20%)

• This position is effective for Colombia / Latin America
• We offer competitive salary and benefits aligned with the Colombian market.

SOMOS O RH DE DIVERSAS EMPRESAS! WE♥️HR! 😃

A HELENARH nasceu de um propósito especial: Ser o RH estratégico das empresas do Brasil.

Nascemos de uma necessidade, pois sabemos que fica muito caro para estas empresas contratar um executivo ou montar uma estrutura de RH, ou ainda contratar uma consultoria internacional, e que tudo isto não irá ajuda-los do jeito e com a velocidade que precisam.

Desde então, criamos e desenvolvemos as melhores práticas de Recursos Humanos para estas empresas e ajudamos a tornar a vida dos empresários mais tranquila, pois passamos a ser o seu executivo de RH, o seu braço direito para as decisões estratégicas de curto, médio e longo prazos, alinhadas para a competitividade, crescimento e seu plano de negócios.

Tudo que fazemos é bem diferente, pois nosso pessoal curte RH a mais de 25 anos e tem boas histórias para contar. Colocamos a mão na massa em cada uma das etapas do projeto definido com o cliente, acompanhamos, mudamos rotas, fazemos acontecer! E celebramos, até por que é muito bom comemorarmos juntos cada conquista que temos!

Por estes motivos que nos movimentam e por acreditarmos em Integridade, Atitude e Humildade, você encontrará aqui oportunidades legais de carreira dos nossos clientes! Se você compartilha destes Valores, este é o lugar certo e queremos te conhecer!